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Have to say this place is fantastic. The service is exceptional and they are a credit to the Ford name. Our sales person Jim was friendly, honest , and just really nice. This just happened to be
the second car we have bought from Shepshed Ford (nephew had picked up car a few months before) and I was please that they just happened to have the car I wanted in the colour I wanted. Price was
resonable and the minor adjustments that needed doing were done.I would highly recommend buying a car from these guys as you will not be disappointed. If your looking for a car give them a ring,
and ask for Jim. You wouldn't be disappointed.
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Wayne at the dealership made it absolutely effortless to purchase our vehicle. We had a good honest price on our part ex. He kept us up to date all the way through the process. Our new vehicle was
immaculate both inside and out when we collected. Would highly recommend this dealership and we will definitely reach out to them for our next vehicle.
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I bought a 2019 Ford Mondeo Titanium Edition Estate. From start to finish the buying experience was excellent with Jim and the rest of the team very helpful and patient when I had to delay
collection for a couple of weeks. Highly recommended.
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Miscommunication in emails regarding delivery of vehicle to Norfolk. Took them 10 mins to sort and they put it on their transporter at 2 in the afternoon and arrived in Norfolk 5.30 still with a
3-4 hour trip home. Vehicle was everything I expected. Refreshing to find a company that values customers
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Saw a car online at Shepshed Ford, it was for my wifes birthday and she loved it. Visited the sales room and was met by a lovely and welcoming gentleman Wayne. We test drove the vehicle and had a
very fair offer on my wifes old car. Agreed there and then and my wife is now driving her lovely new car. Thank you Wayne for all your help and courtesy during our visit.
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Very happy with our car and the deal we got when we bought it but after a couple of months it developed a fault. I returned to the dealership who said there was nothing wrong. I now have a 2000
repair bill to rebuild the transfer box which has blown up.Seems they will bend over backwards when you're buying but not interested if you have an issue afterwards.In reply to Mr Dryden:You were
made aware and after visiting the service dept I was told there was no fault. The issue was reported inside of the 3 month warranty period but there was nothing I could do as you wouldn't
recognise the issue.
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Now, I bought this car back in October, and Ive purposely left it till now to give this review.If youre having any doubts as to buying a car from here, then let me put that mind at rest and say,
Id trust jim with my first born, and Ive never met jim in person!Few things in life I trust buying from internet, the Friday big shop, clothes and maybe a few crates of beerButBuying a second
motor with out even so much as test driving it, youd think Id of lost my mind! This is where Jim steps in and just removes all that white noise from youre head and settles you down so you can
confidently buy and be happy in your purchase.The car hasnt skipped a beat, has done several trips down to Cornwall so I can re align my zen, and is probably the best purchase Ive made from
internet after the fancy dress I bought for my best mates stag do!If youre still having doubts, then the lord and saviour John barnes cant help youbut Jim can!
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I personally had a quite near on perfect experience purchasing my BMW 4 series from Shepshed Ford. Wayne who sold me my car was a pleasure to deal with and purchase from, he let me take the car
out for a test drive to see if I liked it. Then gave me a very reasonable part exchange offer for my old car which I was happy to accept. He made sure the issues on the car were fixed, put new
parts on it as well as a service and MOT so it was in great working order when I came to pick it up. The car was immaculate inside and out when I drove it away too which was also amazing. Would
highly recommend this garage if youre looking to upgrade your car and will definitely bear this garage in mind for future car purchases myself. Thoroughly enjoying my new upgraded BMW - thank you
so much Wayne!
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Slightly Premature review as Ive only just bought the van today, but even so, I must say Jim was fantastic, he made the process of purchasing the van effortlessly, in & out in 45 minutes. I bought
from here due to there outstanding reviews. Fingers crossed everything stays perfect with the van but even if something goes wrong, on first impressions I trust this company to put it right. Will
definitely buy from shepshed Ford again & of course Jim
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In need of a different car due to medical reasons, I found just what I needed at Shepshed Ford. Upon arrival to view the car Wayne was extremely helpful and arranged a test drive for us there and
then despite arriving without an appointment. Having decided the car was just what I needed he went above and beyond to work out a satisfactory part exchange deal and got the car prepared to
showroom condition with a fresh MOT just a few days later. Based on my recent experience I would thoroughly recommend the dealership (and Wayne who is a very pleasant chap) if you're thinking of
purchasing a new vehicle from them.Kind regards to the team,Nigel Brewer.
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For me, a really good local, garage for new and used vehicles and all their servicing needs. My previous vehicle was purchased new at Shepshed Ford 15 years ago and has been serviced there ever
since. I've recently purchased another new Ford from here and look forward to continuing that tradition. Being a smaller organisation gives the place more of a family feel to it, and that's quite
nice.
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Exceptional Service.... several faults diagnosed by a Ford dealership, however Ford Shepshed undertook the work, at a fraction of the cost, provided regular progress communication and finished
ahead of schedule. Ford Shepshed are highly recommended.
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I returned to Shepshed Ford for my car servicing when after I bought a new car from another local dealer (who failed miserably on the customer service aspect). The team at Shepshed were polite and
friendly, answered questions about my car knowledgeably, and were very pleasant to deal with. The team is quite small but that means you can get to know who you're talking to and the service is
much more personal. I'll be staying with Shepshed Ford this time!
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Recently bought a used car, amazing sales, great experience with Jim. Smooth transition.Had some issues with the car, but workshop sorted out quickly. Strongly recommended.
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Efficient and pleasant staff, reasonable prices. Fixed my pothole damaged car very quickly. The mechanic actually kept me informed of progress while I waited. Wouldn't get that anywhere else.
Would recommend this place to anyone.
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Excellent run family business, always courteous and accommodating to our needs. Very well informed and easy to understand purchasing and finance options.
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Recently bought a second hand Ford Edge here, and dealt with Wayne throughout the process. Helpful, friendly, and no schtick guy who was a pleasure to buy a car from. Even gave some informal
advice on the value of our write-off to help us with our insurance company.All in all, just a really pleasant and easy buying experience.
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Took our new purchase, a Ford Transit Custom Crew Cab in for a service and after all the hype on FB about wet belts, we asked for an inspection of ours - we were advised to have our wet belt
replaced as there was signs of delamination, even though the van had only done 51,000 miles.Shepshed Ford had our van for 6 weeks - we couldn't go on holiday in it and we were too scared to drive
it in case it caused the engine to go - after 6 weeks of being in their yard, we decided to get a second opinion so moved it to TC Harrison in Burton who inspected the belt and advised there was
no delamination and so completely safe to drive - even provided us with pictures (this inspection cost us 20.00) and was the best 20.00 we've ever spent.Shepshed Ford when questioned about this
and the fact that if the belt had been in stock they would have replaced it and we would have spent 1200 unnecessarily, they just said it was a difference of opinion between mechanics which I find
unbelievable - I did say if they couldn't diagnose properly, they shouldn't be inspecting the belts and they did agree.TC Harrison (Burton on Trent) you were amazing and saved us 1200 we didn't
really have !Shepshed Ford - you need to sort this out as you are costing people money they don't have to spend ! Not good service and not a good response !!!
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Very helpful from the word go. Not pushy trying to sell. Would fully recommend
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Shepshed ford 10 outta 10. Brought a fiesta van from them today really happy with the service. Was acouple of problems that got resolved within an hour and a half just overall really happy with
the experience with shepshed ford :) oh and thanks to simon for selling me the van :) lovely geeza to deal with
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My first experience of a fully online car purchase. From initial enquiry, a chat on the phone and then a request for some bodywork videos Shepshed Ford were very good. I've now had the car for 2
months and I've absolutely no complaints. I really enjoyed the experience of purchase, the price was competitive across the Internet, so I could drive away happy. And have continued to drive happy
since September.
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Small and friendly firm. Although we arrived on a Sunday without appointment we were made welcome and the used car we had gone to see was made available for a test drive straight away. The part ex
value was fair and we did the deal with no fuss. The car was then delivered to us 3 days later even though it was a 3 hour round trip for the driver. Brilliant service and highly recommended.
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I have been going to Ford Shepshed for a number of years and have always received excellent service. I have been recently for quite a big job on my car and all staff always seem to go above and
beyond! They are highly skilled but also really friendly, offering quality service. Even if I didn't have a Ford would still go to them!
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We have bought fleet cars of Shepshed Ford for many years. Great sales and service teams! We are always well and truly looked after. Would recommend them to anyone looking at Ford vehicles.
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Good experience with shepshed so far. After doing my homework i drove over 100 miles to purchase a car from them and they did everything I asked and threw a tank of fuel in to get me home. Fair
part ex on my car also. Had a slight issue with the car after a few days but after speaking with them the issue was resolved the same day no hassle.car is now great. These guys are straight and
have great customer service, I'd certainly recommend them.
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I have been very impressed by the attention paid to the customer experience at Shepshed Ford.The team have always been helpful, straightforward and clear in the service that they provide, which
naturally has been very welcome.The difference has been night and day when compared with my encounters with some of the larger Ford outlets in the Leicestershire region.Great cars deserve great
aftercare service and that is exactly what, to date, I have found Shepshed Ford to offer.
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Great buying experience with Wayne and the guys at Shepshed. Communication was excellent and when I gave them short notice to collect the car they had it all prepped and gleaming when I turned up.
Would absolutely recommend them
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Brilliant, absolutely brilliant, salesman Wayne was so professional, he looked after us so well, wasn't at all pushy and made us realise why we actually buy from a main dealer.Wayne went through
what he could do for us as traded in another car.We were so pleasant with the offer for our car he also has spent extra time taking over the worry of moving personal registration, he sorced floor
mats and even got a tow bar fitted at a very discounted price.Amazing experience, if hesitating on going to Shepshed Ford don't you won't regret it
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Bought my used car from Shepshed Ford in October 2021. Although some warranted parts that were replaced exceeded their warranty and became faulty, they have still honoured the replaced parts at no
cost to myself. What a team, from sales through to the workshop and reception also. Keep it up guys, there are not many companies like you. Highly recommended.
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Just had my car MOTd here, my dad has recently purchased a car from here as well and we have both had a brilliant experience. Wendy and Paul in service were great, had my car ready in no time.
Wayne in sales has taken care of my dad with the sale of his car and gave him a great deal on his part exchange. Will be returning!
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Just purchased a cracking Fiesta ST from Jim at Shepshed Ford. This was a really good buying experience. Jim was friendly and very easy to deal with and the deal was what we wanted. Car was
immaculate on pick up. Excellent purchase from a team who give great service.
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We purchased our Hyundai Tuscon from Shepshed Ford.It was all very straight forward.Wayne the salesman was very helpful and had our chosen vehicle prepared for collection,at a time suitable for
us.In all a very pleasing experience.
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An excellent Ford dealership who but others to shame. No pointless hard sell of "add ons" and Wayne was extremely patient and relaxed allowing 2 extended test drives with no pressure at all. The
ST3 wasn't quite right for me this time which is a shame because I would have liked to have given them my business. Next time maybe ...
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Bought a Ford Focus and whilst it was inspected they found a fault so kindly provided a car as they knew mine was scrapped. They also replaced the Cam belt which was due next year.All staff were
very supportive and informative and went out of their way to provide a superb service.
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Brilliant, buying a car during lockdown was always a concern for me as I couldn't test drive the car. However Jim from Shepshed Ford was brilliant, they offered me an amazing price for my part ex
despite not being be able to see my car. And my new car was exactly what was advertised, couldn't have asked for more.Highly recommended
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Bought two cars in a row from Shepshed Ford and both times have been excellent, most recently dealt with Jim and the transaction was smooth and the aftersales from him has been brilliant, had a
few teething issues with the car which were sorted super quick and efficiently and will always recommend buying a car from this dealership
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Recently bought a used car from here, great service everyone was easy to deal with and nothing seemed too much trouble and no one was at all pushy. Car is fantastic, very low milage and in great
condition. Service is way better than a lot of these massive chain dealerships.
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Speaking to the gent on reception/mechanic i didn't catch his name however iv found him and the garage as a whole very helpful and fair. A pleasure thankyou!
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I recently bought a used car from Shepshed Ford & initially the service from Wayne was good, however when i went to collect it all was well apart from Wayne answering the phone in the middle of a
handover to myself . He continued to try to do both which in my opinion was extremely rude. I was told the car had had a valet which to me certainly was not the kind of valet i would have expected
from a supposedly experienced person working in a dealership . They need to get a decent hoover !!! Three weeks later i received a really nice unexpected letter from Wayne the salesman who i dealt
with. He explained & apologised if the service was not up to the standard i had expected & offered me a free valet when i needed one. This was exceptional service & restored my faith in Shepshed
Ford. Thankyou
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Fantastic service from Jim and his team. As soon as I spoke to him on the phone I knew he was an honest trustworthy guy. Couldnt do enough for me. Hope we can do business again in the future!
Jonathan Read (Goole)
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Bought car for my daughter online as I live 130 miles away, when we saw in reality it was even better. Everything was ready on the agreed date to collect and also covid secure my daughter is more
than happy with her new car, would recommend. Thank you.
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My daughter brought a Vauxhall zafira from Jim @ this garage last month. We collected the said a week after purchase. Everything was as jim said mot , bids & bobs we had picked up on. Even fitted
a timing belt & serviced the air conditioning. Excellent attention to detail and service. A warranty was also given as a gesture due to no part exchange. Nothing to much trouble. My daughter had a
problem with the running of the car a fortnight later & it came to an halt outside our house, contacted the garage early the next morning. The service department took a message. Jim rang back as
he said he would within the hour ! They collected the broken down car & brought a courtesy car to our house. Repaired it within 48 hours. Excellent service again . Well recommended no qarms or
anything.
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Absolutely thrilled with my Peugeot which I collected today. From start to finish, Jim was both professional and friendly and I would not hesitate to recommend anyone buying from Shepshed Ford :)
Thanks Jim
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I dealt with Sales man , Wayne Cooper from start to finish, he was very keen to proceed with the deal I suggested from the start. Which included a part x on my Part.I was so impressed with him. I
travelled over 100 mile to complete the deal , the vehicle was as described .I will probably travel back to get it serviced.
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Excellent service from Wayne initially by phone and e mail as we are located over 2 hours away making it a pleasant and easy transaction on the day and we drove away in our new car which was
exactly as described on the website. A pleasure to do business with.
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Having been trying to source a Ford Ranger for nearly 5 months I was starting to become very despondent. Just by luck I came across Shepshed Ford, and who happened to have a nice looking Ranger in
stock. A visit to the showroom proved to be highly worthwhile, with the vehicle being perfect for my requirements. Closer inspection of the interior revealed a small tear on the side of the
drivers seat (a very common occurance), but it was extremely refreshing to see the sales staff offer to fix the issue without hesitation. Having visited many dealers in the search for a suitable
truck, it was great to finally experience some good, honest service.
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My experience with Shepshed was the search for a second hand car. I received a 1st class customer service and was offered a fair price on a deal....which resulted in me buying the car - even
though Im not local to the garage.Thanks for your help then and with after-sales
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Excellent service. I bought a Nissan NV400 of them, The van was in great condition, at a very good price.The gave excellent advice and service. Highly recommend.
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I travelled over from Ireland last year to purchase a second hand Mitsubishi Outlander from Shepshed Ford. The car was presented in immaculate condition and the lads were a pleasure to deal with.
One year on and the car has passed the NCT with flying colours. Thanks again, highly recommend!
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Best Ford main dealer in the East Midlands . No pushy commission driven sales zealots. Just lovely people happy to help!
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Went to buy a second-hand car. Very pleased to find it was exactly as described. Had a nice test drive. Worked out a good deal with Wayne the salesman. Car sales done right. Honest. Nothing
hidden. Well done.
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They're the best dealership I've ever dealt with, providing excellent service and honest salespeople, I purchased a Scirocco from them.
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My car went into this dealership for some warranty repairs both of which were declined firstly a knock on suspension as mechanic claimed he couldnt hear it (must be hard of hearing) secondly
refused to repair the keyless entry system as the door has had a paint repair. We were then charged for diagnostics???? but did not receive any paperwork or even a receipt. Avoid this dealership
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Brilliant dealership. Very relaxed atmosphere and the folks who work there are not pushy, they let you make the decisions and don't force you into anything. Conveniently located near the M1 to
boot as well as the A50 and other B roads to other parts of Leicestershire and even Derbyshire.Totally honest cars, totally honest sales.
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Fantastic, honest and most helpful service, Wayne did a brilliant job assisting me due to my disability, and went out of way at such short notice to finalise the sale. Totally over the moon with
my purchase. Thanks everyone....
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I recently purchased a vehicle from Wayne at Shepshed Ford. Both him and all the other staff really gave fantastic service throughout. I will recommend to others moving forward. Thanks again.
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A good selection of cars with very polite staff who are more than willing to assist. Recommended.
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Excellent services in all departments such a friendly atmosphere nothing is to much trouble
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The best no pressure car salesman I've ever met. Good cars and not hiding anything. Small range but if they've got what you want, the price is good.
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Great to receive such professional service from all in the service department. Another great service undertaken without any fuss! 4/8/23
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Superb customer service, helpful and well organised, purchase went quick & absolutely hassle free, second hand A4 Allroad is better then expected or described, highly recommended
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I have have used both the service side and the sales side of the business and I can honestly say that the quality of service on both sides is better than you will get at other ford dealers. I 100%
recommend them for buying a new car and I would also recommend them for servicing and car issues
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Thank you Wayne Cooper for his excellent service. The whole process went super smoothly. Very quick response for any enquiry. Highly recommend!
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Just purchased a jeep from shepherd Ford and the two gentlemen I dealt with were polite and treated me farily both Simon who I saw when I first made contact and Jimmy when i went to collect the
car.The very minor fault on the door trim which I had pointed out when i first saw the car had been put right to my satisfaction,they also did the tax for me so I was able to drive away .As I had
driven 51 miles to look at and then to pick it up I appreciated the service I received and would recommend this garage and it's personel most highly
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Just collected my 3rd car from shepshed ford. Fantastic service and trustworthy
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The excellent car sales Team made our long distance purchase very easy. The car is a delight and good value. Thank you.
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Just collected new (used) vehicle from here. Early days as regards long term relationship but really pleased with experience during the presale negotiation and the collection itself. Nice people
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What a refreshing change to deal with a dealership, which is run by humans, with personalities & who better yet understand Customer Service! Will gladly do the extra miles to go to this dealership
again. Thank you.
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Thank you to Jim & Team for the great service for yet another car sale from my first nearly 25 years ago. Thank You
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Lovely Guy Simon, thankyou we look forward to picking up the Fiesta on 8th June,
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Excellent service, really pleased with the vehicle they delivered to my door step, I would really recommend this dealership to my friends and family many thanks
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Have recently had a fuel filter replacement here followed by a full service and mot. Very professional and friendly service. Would highly recommend.
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Great service, great experience from Start to finish. Friendly staff plus a great car!! Would definitely recommend them!
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Excellent Customer Services from Wayne Cooper & staff at Shepshed Ford,from a very happy customer, would always recommend
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We all ways use Shepshed to have our car serviced.since moving to Shepshed way back in1979 when Shepshed Ford was Watson & Cook.They have always been good value,and I trust them.
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Just brought a car from Wayne we found him very friendly and honest all straight forward and brilliant customer service Diane micheletto
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Love the garage here. it will move heaven and earth to help if they can
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Good place to do business both sales and services recommend any time. Lovely people here.
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Excellent service given right from initial phone enquiry, through to driving purchased vehicle off their forecourt.Would recommend this dealership
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Just bought a used Skoda from this dealership. They couldn't have made it any easier. Excellent customer service and a quality used car.
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Good car selection but sales department can improve in making deals that would make both sides happy especially when someone paying cash, they lost out
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Great place , no pressure sales just left to decide in your own time . Wayne really helpful , would definitely buy from there again .
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Friendly staff, no pressure, answered all questions knowledgeably. Car I bought was well priced and a fair part ex value
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Took my Focus Vignale in for it's first service. Very friendly and helpful. Highly recommend.
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Fantastic garage and great service I would definitely purchase from them again in the future
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Why go anywhere else superb service excellent staff in all departments
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Nice relaxed atmosphere the type of people you want to deal with when looking for a car.No pressure just good service
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Very helpful staff, wide variety of used cars. Highly recommended!
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Very pleased with my new car it's beautiful and beautiful to drive. Very helpful with me. Thankyou again.
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Ford main dealer...Friendly ,helpful service.Good range of new and used cars.Easy to find straight off M1 junction 23.
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Whot sum great people if u by a car or have it car repairs u get top service u have seen the rest u have got the best 10/10
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Overall nice experience here, staff are friendly and service was completed on time! Definitely returning.
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Thanks Jim proper customer service this is how buying a car should be .
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Found the service and the staff very helpful. also the cost of repairs very competitive,would recommend. 21/3/2014
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Very happy with their level of customer service. Would recommend!
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Just made an enquiry and the staff were very helpful answered all my questions in no time at all
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Vehicle service completed when they said they would, staff polite and helpful
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Simply the best car buying experience I've had.
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Salesman really helpful an gave me all the information about the vehicle I liked
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Nice family run dealership with sensible prices beets the car supermarkets5 stars from me
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Friendly helpful staff good service reasonably priced, nothing seems to be to much trouble
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Perfect service by staff honest work carried out good communication
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Excellent visit Mr Cooper very informative and great customer service experience
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Good range of cars and prices. Friendly staff.
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nice easy transactions. and very helpful and courteous.
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Excellent sales service from Wayne &Jim thanks
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Good service by knowledgeable staff. No "rip off" here.
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Fabulous service from Wendy in the service department. Highly recommended.
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Really good friendly service
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Great service friendly knowledgeable staff
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Helpful people but car wasn't quite right
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Very good service an friendly staff
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The people here are good and the service is also good.
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Great service! Thank you for everything!!!
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No pressure very friendly and your looked after
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Good service, as always.
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Lovely staff, very helpful
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Very helpful excellent service
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Brilliant place and brilliant staff.
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Great service very helpful
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Very good service
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Very helpful staff .
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Very nice car.
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Friendly and helpful staff
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Amazing service as always
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Very helpful
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Always helpful
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First class service
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Very friendly staff
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Very good staff very friendly!!!!
