Disappointed with My Visit to Shepshed Ford Poor Experience with Used Car ViewingI recently visited Shepshed Ford, a used car dealership in Leicestershire, after reserving a vehicle which was a
2021 VW Golf and making a two-hour journey based on a phone call where I was told there were no issues with the car. Unfortunately, my experience was disappointing and did not meet the
expectations I had for a professional dealership.On arrival, I didnt feel welcomed or engaged by the staff. The person I dealt with, Wayne, was dismissive throughout the visit. When I inspected
the vehicle, I noticed what appeared to be previously unmentioned damage a noticeable scuff from the rear passenger-side door to the wheel arch and what appeared to be slight panel misalignment.
While Im not a qualified bodywork expert, this gave the impression to me of prior repairs. This damage wasnt visible in the photos online, which felt misleading as a customer.During the test
drive, I also heard unusual noises from the drivers front wheel. When I pointed this out, I was told it was "a mechanical issue," but there was no offer to explain or investigate further. Several
of the tyres also had visible chunks missing, which I personally found concerning from a safety and vehicle maintenance standpoint, especially as I'd gone out on a test drive in this vehicle.When
I tried to discuss this and explain I needed time to think things over, the conversation was abruptly ended. I left feeling undervalued as a customer and uncomfortable with the level of
transparency.Based on my personal experience:Communication and transparency could be improvedVehicle condition appeared inconsistent with the online listingCustomer service felt rushed and
dismissiveSafety-related concerns were not addressed helpfullyWhile others may have had positive experiences here, I personally would not recommend Shepshed Ford based on my visit. I suggest
anyone considering purchasing from this dealership inspect vehicles thoroughly and manage expectations around service quality.After writing a review, I received a follow-up email from the
business owner. Instead of addressing my concerns about customer service, the response focused on pricing and concluded with a threat of legal action, which I found surprising and disappointing.
