Disappointed with My Visit to Shepshed Ford – Poor Experience with Used Car Viewing
I recently visited Shepshed Ford, a used car dealership in Leicestershire, after reserving a vehicle which was a 2021 VW Golf and making a two-hour journey based on a phone call where I was told there were no issues with the car. Unfortunately, my experience was disappointing and did not meet the expectations I had for a professional dealership.
On arrival, I didn’t feel welcomed or engaged by the staff. The person I dealt with, Wayne, was dismissive throughout the visit. When I inspected the vehicle, I noticed what appeared to be previously unmentioned damage – a noticeable scuff from the rear passenger-side door to the wheel arch and what appeared to be slight panel misalignment. While I’m not a qualified bodywork expert, this gave the impression to me of prior repairs. This damage wasn’t visible in the photos online, which felt misleading as a customer.
During the test drive, I also heard unusual noises from the driver’s front wheel. When I pointed this out, I was told it was "a mechanical issue," but there was no offer to explain or investigate further. Several of the tyres also had visible chunks missing, which I personally found concerning from a safety and vehicle maintenance standpoint, especially as I'd gone out on a test drive in this vehicle.
When I tried to discuss this and explain I needed time to think things over, the conversation was abruptly ended. I left feeling undervalued as a customer and uncomfortable with the level of transparency.
Based on my personal experience:
Communication and transparency could be improved
Vehicle condition appeared inconsistent with the online listing
Customer service felt rushed and dismissive
Safety-related concerns were not addressed helpfully
While others may have had positive experiences here, I personally would not recommend Shepshed Ford based on my visit. I suggest anyone considering purchasing from this dealership inspect vehicles thoroughly and manage expectations around service quality.
After writing a review, I received a follow-up email from the business owner. Instead of addressing my concerns about customer service, the response focused on pricing and concluded with a threat of legal action, which I found surprising and disappointing.
